Terms & Conditions (Order, Production & Shipment)

Welcome to our website (hereinafter referred to as the "Website"). These Terms & Conditions (hereinafter referred to as the "Terms") specifically govern the entire process from your order placement, product production to shipment for our main products, including sauna blankets, portable saunas, and cold plunge chillers (hereinafter collectively referred to as the "Products"). By placing an order on the Website, you (hereinafter referred to as the "User") agree to be bound by all the rules and provisions set forth in these Terms. If you do not agree to these Terms in full, please do not place an order for our Products.

1. Order Placement Rules

1.1 Order Submission

When you place an order on the Website, you shall accurately fill in the required information, including but not limited to your personal contact information, shipping address, product model, quantity, and any special customization requirements (if applicable). You confirm that all information provided is true, accurate, and complete. Any errors or omissions in the information that lead to order processing delays, delivery failures, or additional costs shall be borne by you.

For customized Products (such as sauna blankets with special sizes, portable saunas with customized colors, or cold plunge chillers with specific power requirements), you shall clearly indicate the customization details when placing the order. The Company will confirm the customization requirements with you within 2 working days after receiving the order; if no confirmation is received from you within 3 working days, the order will be deemed to be based on the standard specifications of the Products.

1.2 Order Confirmation

After you submit the order and complete the payment, the Website will automatically send an order confirmation email to your registered email address, which includes the order number, product information, payment amount, and expected production cycle. This confirmation does not mean that the order has been formally accepted; the Company reserves the right to accept or reject the order at its sole discretion.

The Company may reject the order in the following circumstances: (1) the ordered Products are out of stock and cannot be produced within a reasonable time; (2) the product model or customization requirements are unavailable or do not meet the Company’s production standards; (3) the payment is invalid or not received; (4) the information provided by you is false or incomplete. If the order is rejected, the Company will notify you in a timely manner and refund the full payment you have made within 3 working days.

1.3 Order Modification and Cancellation

You may apply to modify or cancel the order within 24 hours after placing the order and completing the payment, provided that the order has not entered the production process. To modify or cancel the order, you must contact the Company’s customer service team with your order number and relevant information, and the modification or cancellation will take effect after the Company confirms it.

If you apply to modify or cancel the order after the order has entered the production process (including material preparation), you shall bear the costs incurred by the Company due to the production progress, including but not limited to material costs, labor costs, and processing costs. The specific deduction amount will be determined by the Company based on the actual production progress, and the remaining payment will be refunded to you within 5 working days.

2. Production Rules

2.1 Production Cycle

The production cycle of the Products shall be determined based on the product type, quantity, and whether customization is required, and the specific cycle will be indicated in the order confirmation email，for example:

• Standard sauna blankets: 5-10working days;

• Standard portable saunas: 6-12working days;

• Standard cold plunge chillers: 7-15 working days;

• Customized Products: 10-20 working days (the specific cycle will be confirmed separately according to the customization difficulty).

The production cycle does not include weekends, holidays, or force majeure factors (such as natural disasters, power outages, supply chain disruptions, etc.). If the production is delayed due to force majeure, the Company will notify you in a timely manner and extend the production cycle accordingly, without assuming additional liability.

2.2 Production Quality Control

The Company strictly implements quality control standards in the production process of the Products to ensure that the Products meet the predetermined specifications and quality requirements. All Products will undergo strict inspection before leaving the factory, including appearance inspection, performance testing, and safety verification.

If any quality problems are found during the production process (such as unqualified materials, defective processing, etc.), the Company will re-produce the Products, and the production cycle will be extended accordingly. The Company will notify you of the new production cycle in a timely manner, and you have the right to choose to continue waiting or cancel the order (no additional costs will be borne by you if you cancel the order due to this reason).

2.3 Production Notification

The Company will send you a production start notification when the order enters the production process, and a production completion notification when the production is finished. You can also inquire about the production progress through the order number on the Website or by contacting customer service.

3. Shipment Rules

3.1 Shipment Preparation

After the production of the Products is completed, the Company will arrange packaging and shipment within 2 working days. The packaging of the Products will adopt shockproof, moisture-proof, and anti-damage packaging materials to ensure that the Products are not damaged during transportation.

For large-volume orders (more than 10 pieces of Products) or large-size Products (such as large-capacity portable saunas and cold plunge chillers), the Company will arrange special packaging and transportation, and the specific shipping time and method will be confirmed with you in advance.

3.2 Shipping Method and Cost

The Company will choose a suitable shipping method according to your shipping address and the type of Products, including express delivery, logistics, and freight. The shipping cost will be calculated based on the product weight, volume, shipping distance, and shipping method, and will be clearly indicated when you place the order.

If you have special requirements for the shipping method (such as designated logistics company, expedited shipping, etc.), you shall indicate it when placing the order, and the additional costs incurred will be borne by you. The Company will arrange the shipment according to your requirements after confirming the additional costs.

3.4 Shipment Tracking and Delivery

After the Products are shipped, the Company will send a shipment notification to you, which includes the waybill number, shipping company, and tracking link. You can track the shipment progress through the tracking link or by contacting the shipping company.

The delivery time varies according to the shipping method and distance, generally 2-7 working days for domestic shipments and 7-30 working days for international shipments. The Company does not guarantee the exact delivery time, as the delivery may be delayed due to factors such as transportation congestion, customs inspection (for international shipments), and weather conditions.

You shall arrange for someone to receive the Products at the designated shipping address. If the Products cannot be delivered due to your absence, incorrect address, or refusal to receive, the Products will be returned to the Company, and you shall bear the round-trip shipping costs. If you need to re-ship, you shall pay the re-shipping cost again.

3.5 Shipment Inspection

You shall inspect the packaging and the Products upon receiving the shipment. If the packaging is damaged, or the Products are damaged, missing, or inconsistent with the order information, you shall take photos or videos as evidence immediately and notify the Company’s customer service team within 48 hours of receiving the Products. The Company will verify the situation and arrange for replacement, re-delivery, or refund according to the actual situation.

If you do not raise an objection within 48 hours of receiving the Products, it will be deemed that you have confirmed that the Products are intact and consistent with the order information, and the Company will no longer be responsible for any damage, missing, or inconsistency issues.

4. General Provisions

4.1 Force Majeure

If the order processing, production, or shipment is delayed or cannot be completed due to force majeure factors (such as natural disasters, wars, power outages, supply chain disruptions, government policies, etc.), the Company shall not be liable for any losses caused to you, but shall notify you of the situation in a timely manner and take reasonable measures to minimize the impact.

4.2 Contact Information

If you have any questions or disputes regarding order placement, production, or shipment, please contact our customer service team in a timely manner:

Email: [Your Email Address]

Phone: [Your Phone Number]

Working Hours: [Monday to Friday, 9:00-18:00]

4.3 Modification of Terms

The Company reserves the right to modify, update, or revise these Terms at any time. Any changes will be posted on this page, and your continued order placement after the changes are posted shall constitute your acceptance of the revised Terms. It is your responsibility to regularly review these Terms for updates.